Refund Policy
Last updated: February 2026
30-day money-back guarantee on all purchases. Not satisfied? Contact us within 30 days of delivery for a full refund, no questions asked.
Hardware Refunds
Return L-Base hardware within 30 days of receiving your order for a full refund, provided the unit is in original condition and packaging.
- Contact [email protected] to initiate a return
- We provide a return shipping label or reimburse shipping costs
- Refund processed within 5-10 business days of receiving the return
- Refunded to the original payment method via Stripe
PPP Subscription Refunds
PPP Monthly ($99/mo):
- 30-day money-back guarantee on the first payment
- Cancel anytime, no charge for future months
- No refunds for partial months after the 30-day period
PPP Annual ($999/yr):
- Full refund if requested within 30 days
- After 30 days, no partial refunds for remaining period
Bundle ($2,999):
- 30-day money-back guarantee on the full bundle
- Return hardware and receive a complete refund
- After 30 days, individual policies apply
Exceptions
- Hardware showing physical damage, unauthorised modification, or water damage beyond IP68 spec
- Returns initiated after the 30-day period (unless required by law)
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Email [email protected] with your order number. We respond within 24 hours.